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Privacy Policy for Flying Threads

Last Updated: September 2025

At Flying Threads, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website flyingthreads.com or make a purchase from our online store. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a better shopping experience. The types of information we may collect include:

1.1 Personal Information

  • Contact Information: Name, phone number, and shipping/billing address when you place an order or create an account.
  • Payment Information: Credit card or other payment details processed securely via our payment provider. We do not store full payment details on our servers.
  • Account Information: Username, password, and order history.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device information, and pages visited on our website, collected through cookies and tracking tools.
  • Order Details: Information about the products you purchase (e.g., embroidery designs or clothing items) and your preferences.

1.3 Voluntarily Provided Information

  • Feedback, reviews, or messages you send through our contact forms or customer support channels.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including product customization and shipping
  • Communicate with you about your orders or support inquiries
  • Improve our website, products, and services
  • Send promotional emails or newsletters (only if you opt in — you can unsubscribe at any time)
  • Prevent fraud and ensure the security of our website and transactions
  • Comply with any applicable legal obligations (e.g., tax or accounting requirements)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors that help us operate our business, such as payment processors, shipping carriers, or website hosting services. These providers are required to protect your data and use it only for the services they perform for us.
  • Legal Requirements: If required by law, we may disclose your information to comply with a court order, subpoena, or legal investigation.
  • Business Transfers: If Flying Threads is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your cart items and preferences
  • Analyze traffic and site usage
  • Occasionally deliver personalized promotions or ads

We may use tools such as Google Analytics to better understand how visitors interact with our website. These services may collect information such as your IP address and browsing behavior in accordance with their own privacy policies. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

5. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure encryption (SSL) during data transmission
  • Access controls and password protections for stored data
  • Regular system updates to address security vulnerabilities

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we do our best to keep your data safe. By using our site, you acknowledge and accept this risk.

6. Your Rights and Choices

You can:

  • Access your personal data
  • Update or correct inaccurate data
  • Request deletion of your personal information (except where we are legally required to retain it)
  • Unsubscribe from marketing communications at any time

To make any of these requests, please contact us using the phone number below.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms or payment gateways). We are not responsible for their privacy practices. Please review their policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Visitors

Our website is intended for users located in the United States. If you access our site from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.

10. Changes to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we’ll post the updated policy on our website with a new “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Flying Threads
13450 US-183 #227
Austin, TX 78750
Phone: (512) 257-0090