Overview

Flying Threads maintains a strict no-return policy. All sales are final, and we do not accept returns or exchanges under any circumstances, except in cases of production errors on our part.

Policy Details

• Non-Returnable Items: All products are non-returnable and non-refundable, except as noted below.
  • Production Errors: If a mistake was made by Flying Threads during production (e.g., incorrect customization), we will correct the issue at no additional cost or offer in-store credit, at our discretion. The determination of whether a production error has occurred is made at the sole discretion of Flying Threads.
  • Production Variations: Slight variations in color, placement, size, stitching, or material are normal in custom production and do not qualify as production errors.
  • In-Store Order Inspection: Customers are responsible for inspecting their order at the time of pickup. Any production errors must be reported at the time of pickup. Once an order has been accepted and leaves the premises, Flying Threads is not responsible for any production error claims.
  • Limitation of Liability: If a verified production error occurs, Flying Threads’ total liability is limited to the amount paid for the affected product. Flying Threads is not responsible for any indirect, incidental, or consequential damages.
• No Other Exceptions: This policy applies regardless of the product’s condition, reason for return, or time elapsed since purchase, unless related to a verified production error.
• Warranty Information: Products are sold as-is, with no implied or expressed warranties unless explicitly stated at the time of purchase.
• Contact Us: If you have a question on this policy, please reach out to our team.

Thank you for understanding our no-return policy.

At Flying Threads, our pricing is variable and depends on factors such as product type, customization options, materials used, and order volume. Below is a rough estimate to provide general guidance, but final pricing will be confirmed at the time of purchase. For precise costs, please request a online quote or visit us in the store.

Custom Embroidery

• A one-time digitization fee may apply for logos and vectorized artwork. Once the design is on file, subsequent orders using the same logo incur no additional digitization fee.
• Monograms and stock fonts typically do not incur a setup fee.
• Pricing varies based on material, item type, and order size. Request a quote for a detailed estimate.

Screen Printing

• Pricing varies depending on design complexity and order size.
• A minimum order of 24 pieces is required.
• Request a quote for a detailed estimate.

Vinyl / Heat Transfer

• Pricing is dependent on the size of the order.
• Request a quote for a detailed estimate.

Hot Stamp / Emboss

• Pricing is dependent on the size of the order.
• Request a quote for a detailed estimate.

Thank you for choosing Flying Threads. We look forward to assisting you with your custom order.

At Flying Threads, production time varies based on factors such as product type, customization options, materials used, and order volume. Below is a rough estimate to provide general guidance, but final production times will be confirmed at the time of purchase. For precise estimates, please request a quote online, visit our store, or contact us.

Apparel or Product ~ Order Processing

Production times listed below apply to items that are already in stock or provided by the customer. If apparel or other products need to be ordered, additional time may be required for shipping and receiving. In most cases, ordering apparel or products will add approximately 3 to 6 additional business days before production begins.

Custom Embroidery ~ Production

• Normal production time: 3 to 6 business days
• May be longer during peak periods.
• Rush orders may be available at additional cost

Screen Printing ~ Production

• Normal production time: 2 to 3 weeks
• May be longer during peak periods.
• Rush orders may be available at an additional cost.

Vinyl / Heat Transfer ~ Production

• Normal production time: 3 to 6 business days.
• Team logos and customized uniforms may take longer.
• May be longer during peak periods.
• Rush orders may be available at additional cost

Hot Stamp / Emboss ~ Production

• Normal production time: 3 to 6 business days.
• May be longer during peak periods.
• Rush orders may be available at additional cost.

Thank you for choosing Flying Threads. We look forward to assisting you with your custom order.

At Flying Threads, we are happy to assist with monogramming or embroidering items not purchased in our store.

Flying Threads maintains a strict no-return policy for all online purchases. All sales are final, and we do not accept returns or exchanges except in cases of production errors on our part.

Policy Details

• Non-Returnable Items: All products purchased online are non-returnable and non-refundable, except as noted below.
  • Production Errors: If a mistake was made by Flying Threads during production (e.g., incorrect customization, defective manufacturing, or errors in monogramming/embroidery), we will correct the issue at no additional cost or offer in-store credit, at our discretion. The determination of whether a production error has occurred is made at the sole discretion of Flying Threads.
  • Production Variations: Slight variations in color, placement, size, stitching, or material are normal in custom production and do not qualify as production errors.
• Customer-Provided Information: Flying Threads is not responsible for errors resulting from incorrect information submitted by the customer, including but not limited to spelling, design selection, sizing, uploaded artwork, or customization details.
• No Other Exceptions: This policy applies to all online purchases, regardless of the product’s condition, reason for return, or time elapsed since purchase, unless due to a verified production error.
• Warranty Information: Products are sold as-is, with no implied or expressed warranties unless explicitly stated at the time of purchase
• Process for Production Errors: To report a production error, contact our team within 5 business days of the shipment being marked as delivered by the carrier. Please provide order details and photos of the issue. We will review the claim and provide instructions for resolution if applicable. Claims submitted after this 5-day period will not be accepted.
• Limitation of Liability: If a verified production error occurs, Flying Threads may, at its discretion, repair, replace, or issue store credit for the affected item. In all cases, Flying Threads’ total liability is limited to the amount paid for the affected product. Flying Threads is not responsible for any indirect, incidental, or consequential damages.
• Contact Us: For questions about this policy or to report a production error, please contact our team.

Thank you for understanding our online no-return policy.

At Flying Threads, production times vary depending on the type of item and customization requirements. The timeframes below represent estimated production times only and do not include shipping transit time. During periods of high order volume, production may take longer. Once an order leaves our facility, Flying Threads is not responsible for shipping carrier delays. Customers will receive a tracking number once their order has shipped and may contact the carrier directly for shipping updates.

Production Times

• Non-Personalized Items:
  • 3 to 6 business days for order processing
  • 3 to 6 days for shipment preparation or pickup processing
• Personalized Items:
  • 3 to 6 business days for order processing
  • 3 to 6 days for customization and production
  • 3 to 6 days for shipping preparation or pick up processing

Shipping Times

Shipping transit times vary depending on the shipping carrier and destination. Most carriers deliver within 3 to 6 business days, but delivery times are not guaranteed.

Thank you for choosing Flying Threads. We look forward to delivering your custom order as efficiently as possible.

At Flying Threads, we aim to deliver your order efficiently using trusted shipping carriers. Below are the details of our shipping process and policies. Once an item leaves our facility, Flying Threads is not responsible for delays, losses, or issues during transit.

• Carriers: We primarily ship through USPS but may use other carriers depending on the order.
• Shipping Fees: A flat shipping fee is typically applied. The exact fee will be confirmed at the time of purchase.
• Carrier Responsibility: Once an item leaves our store and is marked as “delivered” by the carrier, Flying Threads is no longer responsible for the item. We do not control delivery processes or timelines after shipment.
• Lost or Missing Packages: If your package is marked as “delivered” but you have not received it, please file a claim directly with the shipping carrier you selected.
• Tracking: A tracking number will be provided upon shipment. Please use this to monitor your order’s progress or contact the carrier for assistance.
• Shipping Time: Shipping typically takes 3 to 6 business days depended upon delivery location

Thank you for choosing Flying Threads. We appreciate your understanding of our shipping policies.

Please review the Terms of Service by clicking here →

Please review the terms of service by clicking here →